At REGGIO CO, we are committed to producing high-quality products that meet the highest standards of excellence. However, due to the nature of our products, certain items, such as our custom carbon shinpads and custom-made kits, are not eligible for return or refund due to a change of mind. These products are tailor-made to your specific preferences, making them non-refundable under standard circumstances. However, we understand that defects or issues can occasionally arise, and we want to make sure you are fully satisfied with your purchase. If your custom carbon shinpads or custom-made kits arrive with any defects or damage, we kindly ask that you contact us at [Your Email] with clear photos of the damage or defect. Upon receiving this information, we will promptly arrange a replacement for you at no extra cost. Similarly, for our custom grip socks, if you experience any issues with defects or damage, we request that you follow the same procedure by sending us photos, and we will provide a suitable replacement. As for our clothing and other non-custom items, we offer a 30-day return policy for products that don’t fit or if you simply change your mind. If you wish to return an item, it must be in its original, unworn condition with tags still attached. We’ll gladly accept returns within 30 days of receiving the product, and we’ll assist you in facilitating the return. Please note that you will be responsible for covering the return shipping cost. Once we receive and inspect the returned item, we will process your refund or exchange. We always aim to offer flexible solutions to our loyal customers, and our goal is to ensure you have a positive experience with REGGIO CO. We value your trust in our products, and should any issues arise, we are more than happy to assist you in finding a fair and timely solution. Please feel free to reach out to us via email with any questions or concerns, and we will work with you to ensure the best possible outcome. Thank you for choosing REGGIO CO, where customer satisfaction is our top priority.
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